Terms of Service
Introduction
Welcome to Homes.uno. These Terms of Service govern your access to and use of our website, along with the luxury housekeeping and home care services we provide. By using our website or booking our services, you agree to comply with these terms and conditions.
Our goal is to provide exceptional service while maintaining clear expectations for both our customers and our team. Please read these Terms carefully before using our website or scheduling any services.
Use of Our Services
Homes.uno provides premium housekeeping, deep cleaning, laundry care, meal preparation, home organization, vacation home care, executive lifestyle assistance, and related residential services. Service availability may vary depending on your location, scheduling requirements, and operational capacity.
By using our services, you agree to provide accurate information during the booking process and to cooperate with our team to ensure services can be delivered safely and efficiently.
Booking and Appointments
Appointments may be requested through our website, phone, or other approved communication channels. All bookings remain subject to availability and confirmation by Homes.uno.
While we make every effort to arrive on time and complete services as scheduled, unexpected circumstances such as severe weather, traffic conditions, or operational issues may occasionally require appointments to be rescheduled.
Payments and Pricing
Service pricing is based on the information provided at the time of booking and may vary depending on the scope of work requested. Any additional services requested during an appointment may result in additional charges, which will be communicated whenever possible.
Payments are processed securely through trusted payment providers. By booking our services, you agree to pay all applicable service fees in accordance with the agreed payment terms.
Cancellations and Rescheduling
We understand that plans may change, and customers may occasionally need to cancel or reschedule appointments. We kindly request reasonable notice whenever possible to help us manage our scheduling efficiently.
Homes.uno reserves the right to apply cancellation or missed appointment fees when appointments are cancelled without sufficient notice or when our team is unable to access the property at the scheduled time.
Customer Responsibilities
Customers are responsible for providing safe and reasonable access to the property during scheduled appointments. Any relevant information regarding pets, security systems, parking arrangements, or special instructions should be shared with our team before service begins.
For added peace of mind, we also recommend securing valuable or fragile items before our professionals arrive. Our team is committed to treating every home with care, professionalism, and respect.
Satisfaction Commitment
Customer satisfaction is one of our highest priorities. If you are not completely satisfied with any aspect of our service, we encourage you to contact us as soon as possible so we can review your concerns and work toward a fair resolution.
We value customer feedback because it helps us continuously improve the quality of our services and maintain the high standards our clients expect.
Intellectual Property
All content available on the Homes.uno website, including text, graphics, photographs, logos, branding, and design elements, is protected by applicable intellectual property laws. This content may not be copied, reproduced, distributed, or used without prior written permission from Homes.uno.
Unauthorized use of our website content may violate copyright, trademark, or other applicable laws.
Limitation of Liability
While Homes.uno strives to provide accurate information and exceptional services, we cannot guarantee that our website will always operate without interruption or error. To the maximum extent permitted by law, Homes.uno shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or services.
Nothing contained in these Terms limits any rights that cannot legally be excluded under applicable law.
Changes to These Terms
Homes.uno may revise these Terms of Service at any time to reflect updates to our services, business operations, or legal obligations. Updated versions will be posted on this page with the revised effective date.
By continuing to use our website or services after changes have been published, you agree to the updated Terms of Service.
Contact Us
If you have any questions regarding these Terms of Service or any aspect of our services, please contact Homes.uno through our Contact page. We appreciate your trust in Homes.uno and look forward to providing exceptional home care services with professionalism and integrity.